Autoweb (Autobytel) Career Opportunities
Within the last 5 years, what role did the following play in your job:
Working with automotive dealership operations
Within the last 5 years, what role did the following play in your job:
Customer support: supporting an online product
Within the last 5 years, what role did the following play in your job:
Managing direct reports
Within the last 5 years, what role did the following play in your job:
Customer service: analyzing clients' business purposes, goals and needs
Please note that this position is no longer available.
If you would like to be considered for similar opportunities now or in the future, feel free to apply and/or set up a notifier for yourself.
Supervisor, Customer Service and Dealer Support - Car.com
MI - Detroit
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Opportunity Snapshot

If you're looking for an opportunity to lead in a strong team environment, enjoy lots of client interaction with considerable opportunity to learn and grow, all in a company that provides excellent benefits and work/life balance, then look no further. . . Autobytel the company known for pioneering the concept of the online automotive marketplace through sites like Car.com, has an opportunity for a strong leader to take the helm as Supervisor, Customer Service and Dealer Support. This is a multi-faceted role where you will utilize and stretch your hard and soft skills, doing analysis, making data based decisions, managing house accounts, building relationships and more. Quick question for you - click here

Since 1995, when it launched the first car-buying website, Autobytel Inc.'s (Nasdaq: ABTL) mission has been to empower automotive consumers with the best available tools and information they need to make smart, well-informed vehicle purchasing and ownership decisions. By providing a convenient and comprehensive online automotive experience for in-market car shoppers, and then connecting those shoppers with its nationwide network of automotive dealers, the company has helped millions of consumers find the vehicle they want and generated billions of dollars in car sales for dealers. Car.com is part of the Autobytel network of sites.

The Requirements

To be a good fit for this position, you should have:
  • A bachelor's degree or the equivalent combination of education and experience.
  • A minimum of six years' relevant experience in e-commerce and/or a dealership, or the equivalent combination of education and experience. Quick question for you - click here
  • Management experience, preferably with a small customer service or inside sales team.
  • A background in or understanding of dealership operations; general dealership experience is preferred.
  • The ability to define problems, collect data, establish facts, draw valid conclusions, and generate reports.
  • Analytical skills and the ability to use mathematical functions.
  • The skill to interpret an extensive variety of technical instructions.
  • Proficiency using MS Office products and the ability to quickly learn proprietary internet based programs.
  • The ability to maintain an extremely high level of accuracy of work from departments.
Your core competencies should include:
  • Self-motivation.
  • Diplomacy -- the ability to have tough conversations and reach effective conclusions.
  • Excellent problem solving skills.
  • Solid planning, multi-tasking, time management and organizational skills.
  • Level headedness, with considered rather than emotional responses.
  • The aptitude to be a fast and thorough learner able to retain an extensive and diverse range of information.
  • Strong oral and written communication skills and the ability to effectively interact with dealerships, consumers, staff and management.
  • Excellent interpersonal skills; the ability to develop cohesive working relationships with internal and external stakeholders.

The Role

In this role you will manage the consumer and dealer support function for Car.com, taking point, keeping the system moving and handling a multitude of functions. On a daily basis you will supervise two support representatives, interact with sales, work closely with dealers including some servicing of in-house accounts, and handle tracking and strategic analysis of territories, consumers by market, dealer output and more. All dealer agreements go through your support group and while the majority of the paper flow is handled by your team, you will oversee that work. You will assess dealer and market subtleties. For a large portion of the day the Customer Service Department will also manage inbound and outbound calls from consumers, answering questions and offering assistance.

Other specific responsibilities include:
  • Reviewing and generating reports in Excel.
  • Tracking volume and activity.
  • HR responsibilities such as work assignments, performance plans and reviews, employee relations, hiring selection, etc. Quick question for you - click here
  • Training customer support and dealer support personnel.
  • Ensuring processes and procedures are SOX compliant.
  • Compiling and reviewing billing reports.
  • Working closely with the General Manager of Car.com, forwarding data and analysis results.
  • Managing the dealer return process.
  • Frequently communicating with the Corporate Offices in California.
Note: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.

Why Car.com

Great place to work -- our people are happy as evidenced by the fact that our turn-over is very low. For example, the two support personnel that you will supervise have been here five and eight years respectively. We have thirteen in this office and enjoy an open and casual office environment.

Strong, cohesive team -- we're an energetic and productive team that works well together. There is fluid interaction between the departments and great working relationships with Corporate.

Work/life balance -- we understand that the balance between professional and personal responsibility is important to the well-being of both areas. You'll enjoy a flexible Monday through Friday, approximately 10:30 to 6:30 schedule, giving you the time to enjoy the differing aspects of your life.

Pride & stability -- you'll join one of the largest and most trusted automotive e-commerce and information companies in the world, as well as one of the fastest-growing and richest verticals online.

Excellent compensation -- in addition to a competitive salary, annual bonus plan and periodic stock options, we offer a comprehensive benefits package that includes medical/dental/vision coverage; a 401(k) plan; educational assistance; and more.

Keys to Success

The initial challenge of this role is the multitude of information and processes that you will need to absorb and utilize. Success will require someone who's smart, adept in business, and skilled in analysis. Quick question for you - click here Beyond those abilities, you'll need highly developed soft skills including the talent to quickly establish strong relationships both internally and externally.

Internally, you'll need to demonstrate your depth of character, motivation, capabilities and management finesse in order to continue the team connection and establish yourself as a supervisor worthy of respect. You'll have plenty of opportunities to establish yourself as you train from the bottom up -- first with the support team and up to the General Manager of Car.com.

About Autobytel and Car.com

Autobytel Inc. is an online leader offering consumer purchase requests and marketing resources to car dealers and manufacturers and providing consumers with the information they need to purchase new and used cars. Through our extensive marketing network, Autobytel provides dealers and manufacturers with advanced web-based advertising and marketing programs, as well as opportunities to build relationships with customers and programs to efficiently manage and convert online business.

Autobytel continues to offer innovative products and services to help consumers buy, and auto dealers and manufacturers sell, more used and new cars. Through our flagship website Autobytel.com®, and our network of automotive sites including Car.comSM, Autotropolis.com®, Autoweb.com®, AutoSite.com®, CarSmart.com®, CarTV.com®, DealershipJobs.comSM, MyGarage.com® and MyRide.com®, Autobytel continues to be dedicated to industry innovation and the highest quality of Internet programs providing consumers with a comprehensive and positive automotive research and purchasing experience, and auto dealers, dealer groups and auto manufacturers with one of the industry's most productive and cost-effective customer referral and marketing programs.

Autobytel considers it a responsibility to use its resources and public reach to promote safe, responsible driving. This mission takes many forms from our free email safety recall notification program to our grass roots safe driving campaign, "Take the Pledge to Slow Down."

 

 

Opportunity Snapshot

If you're looking for an opportunity to lead in a strong team environment, enjoy lots of client interaction with considerable opportunity to learn and grow, all in a company that provides excellent benefits and work/life balance, then look no further. . . Autobytel the company known for pioneering the concept of the online automotive marketplace through sites like Car.com, has an opportunity for a strong leader to take the helm as Supervisor, Customer Service and Dealer Support. This is a multi-faceted role where you will utilize and stretch your hard and soft skills, doing analysis, making data based decisions, managing house accounts, building relationships and more. Quick question for you - click here

Since 1995, when it launched the first car-buying website, Autobytel Inc.'s (Nasdaq: ABTL) mission has been to empower automotive consumers with the best available tools and information they need to make smart, well-informed vehicle purchasing and ownership decisions. By providing a convenient and comprehensive online automotive experience for in-market car shoppers, and then connecting those shoppers with its nationwide network of automotive dealers, the company has helped millions of consumers find the vehicle they want and generated billions of dollars in car sales for dealers. Car.com is part of the Autobytel network of sites.

The Requirements

To be a good fit for this position, you should have:
  • A bachelor's degree or the equivalent combination of education and experience.
  • A minimum of six years' relevant experience in e-commerce and/or a dealership, or the equivalent combination of education and experience. Quick question for you - click here
  • Management experience, preferably with a small customer service or inside sales team.
  • A background in or understanding of dealership operations; general dealership experience is preferred.
  • The ability to define problems, collect data, establish facts, draw valid conclusions, and generate reports.
  • Analytical skills and the ability to use mathematical functions.
  • The skill to interpret an extensive variety of technical instructions.
  • Proficiency using MS Office products and the ability to quickly learn proprietary internet based programs.
  • The ability to maintain an extremely high level of accuracy of work from departments.
Your core competencies should include:
  • Self-motivation.
  • Diplomacy -- the ability to have tough conversations and reach effective conclusions.
  • Excellent problem solving skills.
  • Solid planning, multi-tasking, time management and organizational skills.
  • Level headedness, with considered rather than emotional responses.
  • The aptitude to be a fast and thorough learner able to retain an extensive and diverse range of information.
  • Strong oral and written communication skills and the ability to effectively interact with dealerships, consumers, staff and management.
  • Excellent interpersonal skills; the ability to develop cohesive working relationships with internal and external stakeholders.

The Role

In this role you will manage the consumer and dealer support function for Car.com, taking point, keeping the system moving and handling a multitude of functions. On a daily basis you will supervise two support representatives, interact with sales, work closely with dealers including some servicing of in-house accounts, and handle tracking and strategic analysis of territories, consumers by market, dealer output and more. All dealer agreements go through your support group and while the majority of the paper flow is handled by your team, you will oversee that work. You will assess dealer and market subtleties. For a large portion of the day the Customer Service Department will also manage inbound and outbound calls from consumers, answering questions and offering assistance.

Other specific responsibilities include:
  • Reviewing and generating reports in Excel.
  • Tracking volume and activity.
  • HR responsibilities such as work assignments, performance plans and reviews, employee relations, hiring selection, etc. Quick question for you - click here
  • Training customer support and dealer support personnel.
  • Ensuring processes and procedures are SOX compliant.
  • Compiling and reviewing billing reports.
  • Working closely with the General Manager of Car.com, forwarding data and analysis results.
  • Managing the dealer return process.
  • Frequently communicating with the Corporate Offices in California.
Note: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.

Why Car.com

Great place to work -- our people are happy as evidenced by the fact that our turn-over is very low. For example, the two support personnel that you will supervise have been here five and eight years respectively. We have thirteen in this office and enjoy an open and casual office environment.

Strong, cohesive team -- we're an energetic and productive team that works well together. There is fluid interaction between the departments and great working relationships with Corporate.

Work/life balance -- we understand that the balance between professional and personal responsibility is important to the well-being of both areas. You'll enjoy a flexible Monday through Friday, approximately 10:30 to 6:30 schedule, giving you the time to enjoy the differing aspects of your life.

Pride & stability -- you'll join one of the largest and most trusted automotive e-commerce and information companies in the world, as well as one of the fastest-growing and richest verticals online.

Excellent compensation -- in addition to a competitive salary, annual bonus plan and periodic stock options, we offer a comprehensive benefits package that includes medical/dental/vision coverage; a 401(k) plan; educational assistance; and more.

Keys to Success

The initial challenge of this role is the multitude of information and processes that you will need to absorb and utilize. Success will require someone who's smart, adept in business, and skilled in analysis. Quick question for you - click here Beyond those abilities, you'll need highly developed soft skills including the talent to quickly establish strong relationships both internally and externally.

Internally, you'll need to demonstrate your depth of character, motivation, capabilities and management finesse in order to continue the team connection and establish yourself as a supervisor worthy of respect. You'll have plenty of opportunities to establish yourself as you train from the bottom up -- first with the support team and up to the General Manager of Car.com.

About Autobytel and Car.com

Autobytel Inc. is an online leader offering consumer purchase requests and marketing resources to car dealers and manufacturers and providing consumers with the information they need to purchase new and used cars. Through our extensive marketing network, Autobytel provides dealers and manufacturers with advanced web-based advertising and marketing programs, as well as opportunities to build relationships with customers and programs to efficiently manage and convert online business.

Autobytel continues to offer innovative products and services to help consumers buy, and auto dealers and manufacturers sell, more used and new cars. Through our flagship website Autobytel.com®, and our network of automotive sites including Car.comSM, Autotropolis.com®, Autoweb.com®, AutoSite.com®, CarSmart.com®, CarTV.com®, DealershipJobs.comSM, MyGarage.com® and MyRide.com®, Autobytel continues to be dedicated to industry innovation and the highest quality of Internet programs providing consumers with a comprehensive and positive automotive research and purchasing experience, and auto dealers, dealer groups and auto manufacturers with one of the industry's most productive and cost-effective customer referral and marketing programs.

Autobytel considers it a responsibility to use its resources and public reach to promote safe, responsible driving. This mission takes many forms from our free email safety recall notification program to our grass roots safe driving campaign, "Take the Pledge to Slow Down."

 

Autoweb (Autobytel) is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
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